Caucasian Kazak design runner rug
We guarantee that all of our rugs are 100% hand knotted in the origin countries as stated per rug descriptions unless stated. Upon request, we provide an authenticity certificate for rugs above £2,000.
Upon purchase, Rugs of London provides a full 1 year warranty on any rug from the date of delivery to your premises. Upon referral of the warranty for damaged rugs, Rugs of London reserves the rights to inspect and evaluate the rugs to measure the extent of the damage. Damages caused by misuse and bad handling will not be covered by warranty and customer will therefore be responsible for the relevant repair costs. The customer will pay the shipping costs in case of warranty reparations.
Shipping within to UK:
The prices may be subject to change because of exchange rate fluctuations or changes in the rug industry.
Shipping within the UK is free of charge
Typically, DHL processes our deliveries, and it takes 1-3 working days for the order to be delivered to your delivery address. (Except in some special circumstances out of our control)
Shipping to EU:
EU deliveries are free of charge for orders above £4,000. Orders under this amount will incur a standard shipping fee of £50.
Please note that starting from January 1st, 2021, all shipments between the UK and the EU require customs clearance, which the customer is responsible for its payment
The delivery charges vary for destinations outside Europe depending upon the location; Kindly contact us for a personalised quotation
You have a 14 day money back guarantee policy. If you return the rug within 14 days and the condition of the rug is unaltered we can refund the full purchase price to you. Kindly note that it is your responsibility to package the rugs for return. We can arrange the collection, alternatively you are welcome to deliver the product directly to our offices. Upon completion of return and satisfactory evaluation we shall credit your total purchase amount. If the product is damaged when returned, we are unable to process the return.