Prices, Shipping & Delivery
Our prices are subject to change following exchange rate fluctuation or changes in the rug industry. All the prices are inclusive of VAT. The shipping rate for orders of above £1,500 in the UK is free and if under there will be a £20 delivery cost. Shipping to EU is free of charge for orders above £3,000 and if under there will be a shipping fee depending on the destination. There is a delivery charge fee for destinations outside Europe and varies depending on the destination, please contact us for quotation.
Upon purchase, Rugs of London provides a full 1 year warranty on any rug from the date of delivery to your premises. Upon referral of the warranty for damaged rugs, Rugs of London reserves the rights to inspect and evaluate the rugs to measure the extent of damage. Damages caused by misuse and bad handling will not be covered by warranty and customer is obligated to cover the relevant repair costs. The customer will pay the shipping costs in case of warranty reparations.
14 days Money Back Guarantee
You have the right to return the rugs within 14 days of receiving. The condition of the rug must be unaltered. It is customer’s duty to package the rugs for return and make sure of the safety of the products to return undamaged. The customer is responsible for the return delivery costs involved or can deliver directly to our offices. Upon completion of return, we shall credit your total purchase amount. If the product is damaged when returned, we are unable to process the return as customer is responsible for the damages caused to the rug.
We guarantee that all of our rugs are 100% hand knotted in the origin countries as stated per rug descriptions unless stated. We provide an authenticity certificate for rugs of above £500 in value and for any rug with less value, authenticity certificate could be ordered.
Terms and Conditions
Your purchase is a binding agreement and it is reached when you place an order and your payment has been transferred.