Shipping



PRICES, SHIPPING & DELIVERY

Our prices are subject to change following exchange rate fluctuation or changes in the rug industry. All the prices are inclusive of VAT. The shipping rate for orders of above £1,500 in the UK is free and if under there will be a £20 delivery cost. Shipping to EU is free of charge for orders above £3,000, and if under there will be a shipping fee depending on the destination. There is a delivery charge fee for destinations outside Europe which varies depending on the destination; please contact us for quotation.


WARRANTY

Upon purchase, Rugs of London provides a full 1-year warranty on any rug from the date of delivery to your premises. Upon referral of the warranty for damaged rugs, Rugs of London reserves the rights to inspect and evaluate the carpets to measure the extent of the damage. Warranty will not cover misuse and lousy handling by the customer. If so, the customer will be obligated to cover the relevant repair costs. In case warranty reparations are needed, the customer will pay shipping costs.




14 days Money Back Guarantee

You have the right to return the rugs within 14 days of receiving. The condition of the rug must be unaltered. It is customer’s duty to package the rugs for return and make sure of the safety of the products to return undamaged. The customer is responsible for the return delivery costs involved or can deliver directly to our offices. Upon completion of return, we shall credit your total purchase amount. If the product is damaged when returned, we are unable to process the return as customer is responsible for the damages caused to the rug.
Authenticity

We guarantee that all of our rugs are 100% hand knotted in the origin countries as stated per rug descriptions unless stated. We provide an authenticity certificate for rugs of above £500 in value and for any rug with less value, authenticity certificate could be ordered.

More than 60 years
of experience

Since 1955 - With More Than 60 Years & Three Generations of Experience we are experts in our field.

Authentic Quality
100 % hand knotted

We source genuine and authentic pieces from unique artisan producers from around the world. We always use skilful and trained professional weavers during our production.

Competitive on Price -
100% Price Match

If you find the exact same rug anywhere else for cheaper we will 100% match the price guaranteed

One of the largest retailers
in UK & Europe

Over 15,000 rugs in our London showroom. We are the main carpet supplier to some of the most prestigious department stores and high-end designers across the United Kingdom & Europe.