Shipping & Returns

PRICES, SHIPPING & DELIVERY

Shipping to UK:

Our prices are subject to change following exchange rate fluctuations or changes in the rug industry. All the prices are inclusive of VAT. The shipping rate for orders of above £250 in the UK is free, and if under, there will be a £20 delivery cost. Normally we will deliver via DHL in 1-2 working days (except in some special circumstances)

Shipping to EU:

EU deliveries are free of charge for orders above £4,000, and if under there will be a standard rate shipping fee of £50. From 1st January 2021, all shipments between the UK and the EU will require customs clearance which customers need to pay for this. A delivery charge fee for destinations outside Europe varies depending on the destination; please contact us for a quotation.

 

RETURNS

14 days Money Back Guarantee - Online Purchases Only

After receiving the carpet, the customer has the right to return it within 14 days. Customers must package the rugs for return and ensure the products' safety to return undamaged. We can arrange the collection of the products, or customers can deliver them directly to our offices. Upon completion of the return, we shall credit your total purchase amount. The condition of the rug must be unaltered. Otherwise, we are unable to process the return as the customer is responsible for the damages caused to the rug.

 

WARRANTY

Upon purchase, Rugs of London provides a full 1-year warranty on any rug from the date of delivery to your premises. Upon referral of the warranty for damaged rugs, Rugs of London reserves the rights to inspect and evaluate the carpets to measure the extent of the damage. Warranty will not cover misuse and lousy handling by the customer. If so, the customer will be obligated to cover the relevant repair costs. In case warranty reparations are needed, the customer will pay shipping costs.